What Shipping Methods Are Available?
All items are shipped via tracked courier.
Do You Ship Internationally?
Yes, we are happy to ship all smaller items internationally. The larger items can be shipped however the cost can get a little prohibitive. When going thought the ordering process I we be notified and I can then quote for the price.
How Long Will It Take To Get My Package?
It will take 1-3 days to receive the item within New Zealand. We are based on the south island so deliveries to the north island can take a bit longer depending on size.
Payment
What Payment Methods Are Accepted?
We accept all major card payments, direct bank transfer and paypal. If collecting in person then cash is accepted.
Orders & Returns
How do I place an Order?
Simply add the product you want to purchase into the cart and follow the instructions from there.
How Can I Cancel Or Change My Order?
Sure, just send me an email and I will see what we can do to help.
How Do I Track My Order?
All orders are sent via tracked courier and a tracking number will be provided as soon as the item has been sent.
How Can I Return a Product?
Returns are accepted if the item is unwanted within 14 days of purchase. If the item has a manufacturer fault within the first year I will do my best to resolve the situation. Please email – returns@bearwood.co.nz